Warranty & Repair

Warranty Information

At Stonzy, we are committed to delivering products of the highest quality and craftsmanship. We stand by our products and offer a comprehensive warranty to ensure your satisfaction.

Coverage

Our warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, we will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Warranty Period

• Footwear: 1 year from the date of purchase
• Apparel: 1 year from the date of purchase
• Accessories: 6 months from the date of purchase

What is Not Covered

Our warranty does not cover any problem caused by:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship
• Damage due to improper use or care
• Normal wear and tear

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Proof of Purchase: Ensure you have your receipt or order confirmation as proof of purchase.
2. Contact Us: Reach out to our Customer Service team at info@stonzy.com with your proof of purchase, a description of the issue, and photos of the defect.
3. Evaluation: Our team will evaluate your claim and determine whether it falls within the warranty terms.
4. Resolution: If your claim is approved, we will provide instructions on how to return the product for repair or replacement.

Repair Services

We understand that accidents happen, and sometimes your beloved items need a little extra care. We offer repair services for issues not covered under our warranty.

Repair Process

1. Assessment: Contact our Customer Service team at info@stonzy.com with details and photos of the item needing repair.
2. Estimate: We will provide an estimate for the repair cost and turnaround time.
3. Approval: Once you approve the estimate, ship the item to us.
4. Repair: Our skilled technicians will repair the item and return it to you.

Additional Support

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team at info@stonzy.com or call us at [insert phone number].

Thank you for choosing Stonzy. We appreciate your trust and are dedicated to ensuring you are fully satisfied with your purchase.